Frequently asked questions.
Is everything listed on your site currently in stock?
we stock a lot of high in demand products which sometimes makes it tricky to guarantee that all of items listed on our site are in stock on our shelves. We try to maintain stocks of all items that we list. If we are out of stock of an item we will do our best to get a restock as quickly as possible. We make every effort to keep our web site up to date, and to appropriately mark items which are not currently in stock as “Sold Out”. If you have any concerns about stock availability, please call us and we can check for you. Some items/ranges are marked as possibly taking a number of days to dispatch. These items may have to be ordered in specially. If you order from these ranges, we will email you as soon as we can to let you know how long you may have to wait.
The item I want is marked "Sold Out’. When will it become available again?
We receive restock deliveries most days, so many items will be back in stock very soon. Items which are out of stock for longer periods are usually because distributors do not have stock, and it is rare that we can get information on restock periods.
Some items, such as miniatures, can take several weeks to order in.
Can you let me know when an item becomes available to buy?
The easiest and most reliable way is to get in contact with us find details on our contact page.
Is everything listed on your site available to buy now?
Yes if you are located in london we can arrange a same day delivery for you, we accommodate a lot of situations. please call us first so that we can check stock for any item, and we will reserve it for you if required.
Pre-orders
We handle pre-orders separately from regular orders. If you want pre-ordered items sent to you as soon as they are released, then you will need to order each one individually. Mixed orders containing pre-orders and other items will be held until all items on that order are available to be sent in a single shipment. If you change your mind and decide you want the currently available part of your order shipped sooner, then please get in touch to arrange payment of additional shipping costs.
Release dates for pre-ordered items are often unreliable, unexpected delays can occur, and sometimes we are unable to obtain release date information until a couple of days before the items arrive in-store. We will do our best to keep release date information on our site as accurate as possible but any dates quoted are intended only as a guide.
Please note: All prices for pre-orders are subject to change. If we have to change a price you will be notified and given an opportunity to cancel your order.
When will my order be dispatched, and when will it be delivered?
We aim to despatch goods on the same day, or on the day after we receive your order. If for any reason we are unable to dispatch your order promptly, we will get in touch as soon as possible to let you know.
Will I receive an order received/dispatch confirmation email?
Yes. If you don’t seem to have one, check your spam folder.
Can I place an order to collect in store?
We will soon have this service available.
What is the most effective way to get a response from you?
The telephone is by far the quickest and most effective way to communicate with us. Email will be a little slower. If you need an immediate response, then pick up the phone and give us a call.
Can I get a game delivered tomorrow?
If we have an item in stock, and you order before 12pm selecting ‘UK Express
Mainland UK’ shipping then we can send it out by either Parcelforce or Royal Mail Special Delivery, for delivery on the next week day. However, it is a good idea to call us to confirm availability, and to let us know that you need next day delivery, before placing an order online.